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Policies

Click the following links below to learn about Rosewill's Policies:


 

 

Return (Exchange or Refund) Policy


These are Rosewill’s (“Rosewill,” “we” or “our”) Standard Return Policies, applicable only to products purchased by you directly from the Rosewill.com website.

    • All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Rosewill Customer Service through any of the methods provided at Rosewill.com. 
    • Any return for a refund may be subject to a 15% restocking fee.
    • Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
      • Any product not purchased from Rosewill.com
      • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
      • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
      • Any product from which the UPC code has been removed from its packaging
      • Any product that exhibits physical damage
      • Any product for which you have submitted a mail-in rebate

 

Rosewill's Standard Return Policy.

    • Return for refund within: 30 days
    • Return for replacementwithin: 30 days
      • Return for refund within: Order must be refused at time of delivery for full refund
      • Return for replacement within: Non-replaceable; refuse order at time of delivery for full refund
      • Return due to defects within: For products under manufacturer’s warranty please contact the manufacturer

 

Bulk Item Refund Only Return Policy

This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Air Conditioners, Televisions larger than 37 inches, Home Entertainment Systems and Refrigerators) cannot be returned to Rosewill.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Rosewill.com and you will be refunded the full amount, including applicable shipping costs and tax.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

      • Any LCD screen that has fewer than 8 dead pixels
      • Any item that is damaged due to neglect, abuse or misuse
      • Any item that is not in its original packaging with all accessories and manuals 

Note: Extended warranties are available during the checkout process to further safeguard against possible defects. Defective products may be returned if still under warranty.

Standard Return Policy

      • Return for refund within: 30 days
      • Return for replacement within: 30 days
      • Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy (those products for which Rosewill states "This item may be returned for a replacement or refund within 30 days only") must be returned to Rosewill within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Rosewill, and not the mere issuance of an RMA number.

Limited Replacement-Only Return Policy

      • Return for refund within: non-refundable
      • Return for replacement within: 30 days

Products that state "This item is covered by Rosewill's Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Rosewill within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. “Return” constitutes receipt of the product by Rosewill, and not the mere issuance of an RMA number.

Furniture Refund-Only Return Policy

      • Return for refund within: 30 days (only if unopened)
      • Return for replacement within: non-replaceable

This is our Furniture Refund-Only Policy. Items covered by this policy (those products for which Rosewill states "This item may be returned for a refund within 30 days only") must be returned to Rosewill within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Rosewill, and not the mere issuance of an RMA number.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your cost:

      • Any furniture item that has been assembled (if product arrives unassembled)
      • Furniture displaying clear signs of use

Rosewill Customer Service is available to assist you with all return requests. However, for certain products, you may be advised to return the product directly to the Supplier and not to Rosewill. In such cases, Rosewill Customer Service will work with you to accomplish the return.”

Any furniture that is returned non-defective or with visible signs of use to Rosewill, will be refunded less any shipping charges and a restocking fee as outlined in the General Return Policy. In the event that you do receive a product that is defective, you will still be responsible for any return shipping costs.

You should be certain that the item you are purchasing will fit your needs. Ensure that the dimensions, aesthetics and utility of the product is what you need before placing your order. By confirming your order, you indicate your agreement to this policy.

Computer Cables and Accessories Extended Return Policy

      • Return for refund within: 45 days
      • Return for replacement within: One Year
      • Restocking Fee: No

This is our Extended Return Policy. Items covered by this policy (those products for which Rosewill states "This item may be returned for refund within 45 days only") must be returned to Rosewill within 45 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item after 45 days of the invoice date for one year. “Return” constitutes receipt of the product by Rosewill, and not the mere issuance of an RMA number.

Headphones Return Policy

      • Return for refund within: 30 days
      • Return for replacement within: 30 days
      • Restocking fee: none

Products that state "This item is covered by Rosewill.com's Headphones Return Policy" (or similar labeling) must be returned (with all accessories and packaging) to Rosewill within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product (and all accessories and original retail packaging) by Rosewill, and not the mere issuance of an RMA number.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to Rosewill being returned to you:

      • Any headphone that has been found to be damaged due to physical abuse or misuse
      • Missing original retail packaging or accessories

In the event there is any conflict between this Headphones Return Policy and any other Rosewill return policy, this Headphones Return Policy will control but only to the extent of such conflict and only as applied to headphones.

 

DOA Policy

If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the online Return request form on our Contact Us page. Most products (excluding software and consumables) can be returned if DOA within 30 days of invoice. DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items.

 

 


 

Privacy Policy


Rosewill is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and offer superlative service with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, do not share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.

We allow third-party companies to collect non-personally identifiable information when customers visit our site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you. Our site does not respond to “Do Not Track” signals or mechanisms.

 


 

Compliances

California Proposition 65

Overview

California’s Proposition 65 protects California consumers by requiring special warnings for products that contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm where those products would expose consumers to such chemicals above certain threshold levels.

If a product description on this site directed you to this page, the following notice applies to that product:

WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.

In addition, California may require one or more of the following specific warnings for certain categories of products:

Motherboards

WARNING: Products with exposed solder may contain lead, a chemical known to the State of California to cause birth defects and other reproductive harm. Please wash hands after handling internal components and motherboards and avoid inhalation of fumes if heating the solder.

Electrical Cords; PVC-Coated Wires, Cords, Plugs, and Connectors; and Other PVC-Coated Products

WARNING: The plastic on this product contains lead, a chemical known to the State of California to cause cancer, birth defects and other reproductive harm. Wash hands after handling.

Tools

WARNING: Some dust created by power sanding, sawing, grinding, drilling, and other construction activities contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. Some examples of these chemicals are:

  • Lead from lead-based paints,
  • Crystalline silica from bricks and cement and other masonry products, and
  • Arsenic and chromium from chemically treated limber.

Your risk from exposure to these chemicals varies, depending on how often you do this type of work. To reduce your exposure, work in a well-ventilated area and with approved safety equipment, such as dust masks that are specially designed to filter out microscopic particles.

Ceramic Tableware

WARNING: Use of this tableware will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.

California Transparency in Supply Chain Act

Overview

On January 1, 2012, the California Transparency in Supply Chains Act of 2010 (SB 657) went into effect in the State of California. This law was designed to increase the amount of information made available by manufacturers and retailers regarding their efforts (if any) to address the issue of slavery and human trafficking, thereby allowing consumers to make better, more informed choices regarding the products they buy and the companies they choose to support.

Verification of Supply Chains

Rosewill, Inc. ("Rosewill") is dedicated to conducting business in a lawful and ethical manner. It is our expectation that our suppliers do the same.

Auditing of Supply Chains

Rosewill's Vendor Code of Conduct explicitly entitles Rosewill to conduct unannounced [and independent] audits or investigations at any time in response to a possible violation by our direct suppliers of company standards for trafficking and slavery in supply chains. Because Rosewill strives to partner with direct suppliers who are governed by strict employment laws, at this time, we have not determined a need for additional verification or independent audit.

Certification of Direct Suppliers

By signing or accepting our purchasing contract or purchase order, each of Rosewill's direct suppliers certifies it conducts business pursuant to all applicable local and national laws and its failure to do so is considered a breach of the agreement.

Accountability Standards and Procedures

Every employee and contractor is required to abide by Rosewill’s Code of Business Conduct. All new employees receive the Code of Business Conduct in their new hire information and sign an acknowledgement stating they have read it. Failure of employees to abide by Rosewill’s Code of Business Conduct is taken seriously, and can result in corrective action up to and including termination of employment.

Training

Rosewill provides training for associates and management who work with our supply chains on the issues of slavery and human trafficking.

 


 

Warranty

 

Rosewill products ship with a 1-year warranty for parts, unless otherwise noted in the product literature.

      • Warranty only applies to defects in materials and/or workmanship, which occur during normal use.
      • Warranty does not apply to those products that are damaged due to misuse, abuse, negligence or modification by any party other than Rosewill.

 

 

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