Problem

Cause

Solution or Explanation

1.

When I boot up my computer, there is no display on the screen.

Monitor cableisnot tightly connected with VGA card.

Check the connection of your monitor cable. Tighten the screw on the connector.

Your motherboard does not support AGP 4X or 8X.

If your motherboard only supports AGP 1X/2X, it cannot provide correct voltage to your AGP 4X/8X card. So you will have to change your Motherboard or VGA card to fiteach other.

If there is integrated graphics function on your motherboard, it may conflict with your VGA card.

Disable the integrated Graphics from the BIOS setup program.

Other components' fault in your system.

Check your CPU, Motherboard and Memory.

2.

When I boot up my computer, there is no display on my monitor. And I heard one long beep and two or three short beeps.

The system cannot find the VGA card.

Make sure that you have completely plugged the VGA card into the AGP slot.

3.

Display abnormal

You have not installed the VGA driver.

Install the graphics driver from the driver CD of the card.

You have not set the resolution correctly.

Enter "Display properties", set the appropriate Resolution, Color Depth, and Refresh rate.

4.

After I changed setting in Windows or installed a new graphic driver on my computer, it will not startup again.

You may set the wrong resolution/color depth.

Startup Windows in Safe Mode. (While the system is booting up, press F8 to bring up the Windows Startup Menu, and then select "Safe mode".) In Safe Mode, re-install the correct graphics driver or change back to correct setting.

You may have installed wrong drivers.

5.

System can only work under AGP 4X instead of AGP 8X.

Your motherboard does not support AGP 8X.

Check the user's manual of your motherboard. If the board only supports 1X/2X and 4X, change your motherboard or VGA card to fit each other.

(Working under AGP 4X mode will affect the performance of AGP 8X cards, but you still can use it for normal purpose.)

The BIOS setting is forced to "AGP 4X" mode.

Enter the BIOS setup program, set the AGP mode to "Auto" or "8X".

GART driver was not installed correctly.

Re-install the GART driver in your motherboard driver CD.

6.

PC becomes unstable after installing the new graphics driver.

This may occur if the old version of graphics driver has not been removed before installing the new version of driver.

You may follow the following procedure to solve the problem.
1. Control Panel -> Add/Remove Programs. Uninstall the driver from the system then reboot
2. Reinstall the old version of driver then reboot the system.
3. Repeat step 1 (Control Panel -> Add/Remove Programs) to remove the old version graphics driver. Reboot the system to ensure the old driver has been completely removed from the system.
4. Install again with the new version driver after reboot.

7.

System reports "not enough power"

Some VGA cards have additional power connectors, if you forget to connect all the power cables, system will report the error.

Make sure that you have connected all the power cables.

8.

System is unstable (halts or resets itself)

The card is too hot.

1. If you have overclocked the card, we advise you to revert to the original settings.

2. If you have overclocked the CPU or Memory, please make sure the AGP clock setting in the BIOS is forced to 66MHz

3. If the card has a fan on the cooler, please make sure it's working. If no, check the power cable of the fan, and clear the dust from it.

Driver conflicts with other components.

Install the latest version of driver.

Problem

Cause

Solution or Explanation

1

The drive cannot be recognized.

Incorrect IDE cable direction

Make sure the red-edge of the IDE cable is connected to the Pin 1 of the interface connector.

Incorrect jumper setting of the drive

Please check jumper setting with the menu.

Incorrect jumper settings on Master/Slave logic

If the drive is attached to another IDE device as a slave, then the Master drive must have its jumpers positioned properly to function in a Master / Slave configuration. Contact the drive's manufacturer or read documentation for proper settings.

2

The drive recognizes disks too slowly

Combo drives are Multi-Function devices , so recognizing time will be longer than that of CD-ROM drives

We advise users to use 80 pin IDE cable and enable the DMA transfer mode.

3

How do Iposition the jumpers on the rear side of the drive?

There are a set of pins labeled as CS, SL, and MA on the rear side of the drive. If the drive is connected with another drive (such as Hard Disk Drive) by same IDE cable, please make sure the Master/Slave logic settings are correct. There can be three kinds of settings:

• Drive1 set to MA (Master)
• Drive2 set to SL (Slave)

• Drive1 set to SL
• Drive2 set to MA
• Both of the two Drives set to CS (Cable Select)

4

The drive generates loud noises when reading disks, especially DVD disks.

Since the disk in optical drives starts rotating from zero to max speed, the sound is caused by the friction between disk and air. This phenomenon is called "wind-cutting".

It's natural and will not damage your drive. (The DVD's rotation speed is much faster than that of CDs)

5

I heard pops or noise when I playback a written music CD.

Audio CDs made by the CD recorder have no headers for each audio frame. Since the frame header contains the block address, lack of the header can cause noise during playback.

Record at lower speed modes (Especially during CD to CD copy).

Reading speed is too high

Reading data too fast can also cause pops and clicks to the audio output, because audio samples are skipped or repeated during jitter correction. To prevent pops in audio tracks, write at lower speeds or create a CD image on your Hard Disk Drive.

6

When I burn audio files, the names of the songs do not appear on the new CD.

"Track-at-once" mode has been used.

To write in CD-Text, "Disk-at-once" mode should be used during writing.

Problem

Cause

Solution

1

Computer will not boot up and makes long beeping sounds.

Improper installation

Make sure that the memory module is completely plugged into the DIMM slot.

BIOS failed to recognize the memory

Make sure that you have the latest version of the BIOS.

2

The computer boots but no display appears on the screen.

Memory is not compatible with other components

Check your motherboard manual or vendor's website to make sure the compatibility between motherboard and memory.

Other components' fault in your system

Check your CPU, Motherboard and VGA card.

3

The computer boots but doesn't recognize all the installed memory.

One or some of the memory module is not compatible with other components

Check your motherboard manual or vendor's website to make sure the compatibility between motherboard and memory.

One or some of your memory module maybe is bad

Replace the memory

4

The computer reports a memory parity error during boot it up.

You may have installed a non-parity memory on a parity system.

Replace the memory

5

I have a 512MB memory module, but it does not work.

Your system may not support 512MB modules.

You need a newer system that supports 512MB modules.

6

My ECC memory does not work with the Non-ECC memory I have already installed, but it works by itself.

You cannot mix ECC memory with Non-ECC memory.

Please replace the memory.

7

I installed four 512MB modules for a total of 2GB. My BIOS recognized them all, but the Windows only recognized 1GB of memory.

Windows 95/85/ME have limitations addressing large amounts of memory.

You can upgrade the OS to Windows 2000/XP, which does not have those problems. If you are running Linux, you may need to enable "High Memory Support" option in your kernel.

Problem

Cause

Solution

1

The screen is black and the power indicator on the front of the LCD panel is off.

The LCD monitor has no power.

Ensure that the LCD monitor is getting power and the power cord is properly connected.

The LCD monitor is not turned on.

Turn on the power switch on the front of the LCD panel.

2

The screen is black and the power indicator on the front of the LCD panel is on.

The video signal cable is not properly connected to the computer.

Ensure that the video signal cable is properly connected to the computer.

The computer is not turned on.

Turn on the computer.

There is a problem with the computer.

Connect the LCD monitor to another computer to verify if there is a problem with the computer rather than the LCD monitor.

The Contrast and Brightness of LCD monitor is not in the right mode setting.

Adjust the Contrast and Brightness on the LCD panel to the right mode.

The LCD monitor is in the power-saving mode.

Ensure that the LCD monitor is not in the power-saving mode.

3

The screen position and size is incorrect.

The LCD monitor screen is not in the right position and size setting.

• Adjust the screen by using the Auto-Adjustment function.
• Adjust the screen position and size manually by pressing the screen adjustment button.

4

The image is too light or too dark.

The Contrast and Brightness is not in the right mode setting.

Adjust the Contrast and Brightness to the proper mode.

5

The image is not stable and may appear to vibrate.

The resolution and frequency of the LCD monitor is not in the right mode.

Ensure that resolution and frequency of the LCD monitor is in the available mode by checking your computer: Control Panel -> Display -> Settings.

6

The image is fuzzy.

The LCD monitor screen is not in the right position and size setting.

Adjust the screen by using the Auto-Adjustment function.

The LCD monitor drivers is not installed the drivers.

If you use the Microsoft Windows 98/ME, Windows 2000 and Windows XP, please install the Plug and Play driver (.inf file).

The resolution and frequency of the LCD monitor is not in the right mode.

If it is a 15-inch LCD monitor, change the resolution to the recommended resolution of 1024X768 @ 60 Hz;

If it is a 17-inch LCD monitor, change the resolution to the recommended resolution of 1280X1024 @ 60 Hz.

The recommended resolution of the LCD monitor can be found in the user's guide.

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